Support Center


Last Updated: Jun 26, 2017 11:29AM PDT

What kind of security technology do you use?
Utilizing 256-bit SSL encryption by GeoTrust and the world-class server infrastructure of Amazon Web Services (AWS), RightSignature ensures the absolute privacy of our users' data. RightSignature incorporates the most advanced security solutions, giving you the same level of data protection and redundancy as an online bank.

How do I know the other party to the contract is who they say they are?
Verifying the identity of an individual is an important element of any signature, whether electronic or written. An electronic signature must be capable of identifying a signatory and must be uniquely linked to the signatory. RightSignature uses a multi-variate authentication process, which includes email address verification, IP address tracking, biometric signature algorithm, and other information. Authentication on RightSignature is significantly stronger than it is on paper documents, where parties often have an assistant, spouse, or other person sign on their behalf.
Furthermore, RightSignature's optional visual identification feature provides you with further comfort that the other party to the contract is who they say they are. Visual identification allows parties to use their webcams to incorporate their photographs into the final digital document.

Can an executed document be manipulated by one of the parties after signing?
Once uploaded and sent for signatures, a document is locked and stored on a secure server with redundant copies. After execution, the final document is bound with a secure hash algorithm, ensuring that no party may make changes to an executed document. RightSignature's neutrality provides further legal defensibility to any attempts to invalidate an executed agreement.

Are the digital signatures certified by a third-party authority?
RightSignature, as a third-party signing service coordinating workflow between document signers, provides a significant step-up in audit and verification capability over fax and email methods. A benefit of using RightSignature is that our service is a neutral third-party, much like an escrow/title agency in a real estate transaction. Once a document is executed, RightSignature bounds it with a secure hash algorithm and stores redundant copies using the Amazon Web Services infrastructure.
Should a contract signed on RightSignature be challenged in court, it would be very difficult or impossible for a party to assert that the document had been tampered with. The record of the RightSignature process and post-execution lock provides third-party verification for robust, defensible contracts.

How can I be sure that I am signing the same document as the other party?
Every document uploaded to RightSignature is bound to a unique, long-string reference number, comprised of numerals, upper and lower case letters, and characters. This reference number is included in every communication about and screen containing the document, ensuring that all parties are viewing the same document at all times.
There is no function to change the file once it is uploaded and sent out for signatures. If a document has not been signed by any recipients yet, the sending party may trash it and upload and send a new document, which will have a new reference number.

What is the difference between an original document and a signed document?
An original document is a file uploaded to RightSignature for execution.
The signed document is the original file with completed form fields and signature locations, if any, as well as an appended RightSignature signature certificate, which displays the willful mark of both parties as well as identification information such as IP addresses, time stamps, photographs, and audit log.

Will the information I provide be kept private?
Yes. The privacy and security of your information is our highest priority. Legislation mandates the privacy requirements of electronic signatures and contracts. The privacy of anyone who uses an electronic signature is strenuously protected by law. Any unique information provided by an individual or a business, such as passwords and other data, may not be disclosed to a third party. In fact, accessing and using the signature creation device of another person is a punishable offense.
Note that certain information about you, such as your name, email address, and IP address, is disclosed to signers and cc's on documents to which you are party.

For more information on RightSignature's advanced security systems, visit our Security page.

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